Widerrufsrecht

Last updated: November 11, 2026

At Leocove, we want you to love what you order. Please read this policy carefully before making a purchase.

Returns

We do not accept returns or exchanges for change of mind, incorrect size or color selection, or items that are no longer wanted. Please review product descriptions, sizes and details carefully before placing your order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or is not the item you ordered, we will make it right with a replacement or a full refund.

To make a claim, please contact us within 14 days of delivery at tnaford@gmail.com and include:

  • Your order number
  • A short description of the issue
  • Clear photos or a video of the item and its packaging

Once we review your claim, we will let you know whether a return is needed. If we ask you to send the item back, Leocove will cover the return shipping cost for damaged, defective or incorrect items.

Return Shipping Costs

Where a return is accepted for any reason other than a damaged, defective or incorrect item (for example, under your statutory rights below), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Order Cancellations

You may cancel your order free of charge before it ships by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled.

Your Statutory Rights

Nothing in this policy affects your legal rights as a consumer. If you live in a country that gives you a statutory right to cancel or return an online purchase (for example, the 14-day right of withdrawal for customers in the European Union and the United Kingdom), you may exercise that right by contacting us within the legal period. In that case, return shipping costs are paid by the customer unless the item is damaged, defective or incorrect.

Questions?

If you have any questions about returns or refunds, please contact us at tnaford@gmail.com — we're happy to help.